SEND:
- Shipping Options
We strive to get your order to you as quickly as possible. At checkout, you can choose from several shipping options depending on your location and desired delivery speed. We generally offer standard shipping and express shipping. The estimated delivery time and costs for each type of shipping will be displayed during the checkout process.
- Processing time
Our processing time for orders is usually 1-2 business days. We strive to process and prepare your order for shipping as quickly as possible.
- Track your order
Once your order has been shipped, you will receive a shipping confirmation with a tracking number. This allows you to follow the progress of your package until delivery.
- Postage costs
Shipping costs vary based on the delivery address, package weight and shipping method chosen. During the checkout process, shipping costs are clearly displayed before you confirm your order.
- International Shipping
We also offer international shipping for customers outside of our home country. Please note that international shipping may take longer due to customs and import processes in the receiving country.
RETURNS:
- Return Policy
We want you to be happy with your purchase. If for any reason you are not completely satisfied with your product(s), we offer a returns policy. You may return the products within 14 days of receipt for a full refund or a replacement, depending on your preference.
- How to return
To initiate a return, please contact our customer service at [customer service email address] or [customer service phone number]. Our customer service team will guide you through the process and provide you with the necessary instructions.
- Returns conditions
- Returned products must be in their original condition, including all accessories and packaging.
- The product must not show any signs of use unless it is defective upon receipt.
- Please make sure you receive the correct return address from our customer service before returning the package.
- Return shipping costs
If the return is due to a defective product or an error on our part, we will pay the return shipping costs. Otherwise, the customer is responsible for the return shipping costs.
- Refund or exchange
Once we receive and inspect your returned products, we will process your refund or exchange. Refunds will be issued to the same payment method you used to place your order. Please allow several business days for the refund to appear in your account.
For further questions or assistance with shipping and returns, please contact our customer service. We are here to help you!
