SHIPPING:
- Shipping Options
We strive to get your order to you as quickly as possible. At checkout, you can choose from various shipping options, depending on your location and desired delivery speed. We generally offer standard and express shipping. The estimated delivery time and costs for each shipping type will be displayed during the checkout process.
- Processing Time
Our order processing time is usually 1-2 business days. We aim to process and prepare your order for shipment as quickly as possible.
- Track Your Order
Once your order has been shipped, you will receive a shipping confirmation with a tracking number. This will allow you to monitor the progress of your package until delivery.
- Shipping Costs
Shipping costs vary based on the delivery address, package weight, and chosen shipping method. During the checkout process, shipping costs will be clearly displayed before you confirm your order.
- International Shipping
We also offer international shipping for customers outside our home country. Please note that international shipping may take longer due to customs and import processes in the receiving country.
RETURNS:
- Return Policy
We want you to be satisfied with your purchase. If for any reason you are not completely satisfied with your product(s), we offer a return policy. You can return products within 14 days of receipt for a full refund or replacement, depending on your preference.
- How to Return
To initiate a return, please contact our customer service via [customer service email address] or [customer service phone number]. Our customer service team will guide you through the process and provide you with the necessary instructions.
- Return Conditions
- Returned products must be in their original condition, including all accessories and packaging.
- The product must show no signs of use, unless it was defective upon receipt.
- Please ensure you receive the correct return address from our customer service before sending back the package.
- The sender (PostNL or other parcel service) delivers late.
- No contact was made within the return period (14 days).
- The packaging is already opened or damaged.
- The return was not sent according to the instructions provided.
- The product category is excluded from the right of return, such as custom-made or personalized items.
- Return Shipping Costs
If the return is due to a defective product or an error on our part, we will reimburse the return shipping costs. In other cases, the customer is responsible for return shipping costs. Dutchbikeparts is not liable for delivery delays resulting from errors or shortcomings of the sender, such as PostNL.
- Refund or Exchange
Once we receive and inspect your returned products, we will process your refund or exchange. Refunds will be issued to the same payment method you used when placing your order. Please note that it may take several business days for the refund to appear in your account.
For further questions or assistance with shipping and returns, please contact our customer service. We are ready to help you!
